Bookings remain provisional until valid credit card details are uploaded or payment is received by EFT.
We accept Visa and Mastercard but not AMEX.
Cancellations for confirmed must be received 1 calendar month (31+ days) before the day of arrival, otherwise the full value of the entire booking will be charged. Cancellations must be sent to firstname.lastname@example.org
For your comfort & safety the entire property is protected by an alarm system, CCTV monitoring and a physical security patrol throughout the day. The gates are locked and alarms activated between 23:00hrs and 07:00hrs. Non-residents should depart the property before the gates are locked and we remind guests that exiting your suite will also trigger the alarm. Please lock your bedroom door at night. Suites are equipped with an in-room safe which we recommend is used for valuables
BREAKFAST, GUEST LOUNGE AND GARDEN ETIQUETTE
Breakfast is served from 08:00-10:00hrs in the breakfast suite and on the front terrace, while the bar & coffee machine are available throughout the day.
Fresh gourmet pizzas are subject to availaility in the evenings, and guests are politely informed that last drinks are served by 10pm.
No food or drinks purchased off-site to be consumed in any of the public areas – garden, lounge, pool area and guests are reminded that picnics or braais are not allowed
CHILDREN + DOGS: We are a child & dog-friendly venue. Guests are advised that there are 3 dogs living on site who have full access to the property.
No dogs or unsupervised children U12 are allowed in the swimming pool/decking
Parents/Guardians/Owners are expected to have control over their pets/children at all times and must not allow them to be a nuisance to other guests or dogs. Dogs may not be left in suites unsupervised. No dogs allowed in the kitchen, lounge or dining room. We politely request that guests do not feed the resident dogs any treats/leftovers
Please remember, there are snakes, scorpions and other venomous & dangerous animals - be careful & attentive if walking through the vineyards or olive groves. Guests do so at their own risk.
Laundry service available (other than dry-cleaning) every day ex. Sunday’s/Public Holidays. A sur-charge of R100 is added for any laundry on these days.
Please do not hang any laundry, clothing or towels on balconies/railings/walls
Tips are evenly distributed among staff and your generosity is greatly appreciated. Cash only.
All bedrooms & common areas are non-smoking